Refund and cancellation policy

1. Who we are

ReachIQ is provided by ReachIQ CRM, a business based in India. For billing questions, email sales@reachiqcrm.com or call +91 7624867502.

2. Contract term

Paid plans (Starter, Professional and Enterprise) are bought for a fixed contract term: monthly or annual, as chosen at checkout. Fees for the whole term are paid in advance.

3. No refunds

All payments are final and non-refundable. This includes payments for unused time, unused licences, plan downgrades, accounts that are not used, and accounts that are closed or suspended before the end of the term.

This does not affect any rights you have under applicable law. If you were charged twice or charged by mistake, email sales@reachiqcrm.com within 30 days and we will correct the mistaken charge.

4. Cancellation

A paid plan cannot be cancelled part-way through its contract term. A cancellation takes effect only when the current contract term ends, and the plan stays fully active until then.

Plans do not renew automatically. At the end of the term you can renew; if you do not, the account keeps its data and moves to the Free plan limits after a short grace period.

5. Upgrades, downgrades and licences

Upgrades and extra licences start straight away, and you pay only for the days left in the current term. Moving to a lower plan or fewer licences takes effect from your next term.

6. Free trial

The Free plan is a 14-day free trial. No payment is taken for it, so there is nothing to refund or cancel.

7. Contact

ReachIQ CRM · Phone: +91 7624867502 · Billing and sales: sales@reachiqcrm.com · Support: support@reachiqcrm.com