ReachIQ
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Security

Security and privacy built into every plan

How ReachIQ protects your account and the customer data you trust us with.

Secure sign-in

Email and password login through a dedicated authentication provider. Passwords are stored in hashed form and can be reset by email.

Data isolation

Each company has its own private workspace. Row-level security in our database keeps one company's data separate from another's.

Encryption

All traffic between your browser and ReachIQ is encrypted with HTTPS, and data is encrypted at rest by our database provider.

Audit log

Record creation, updates and deletions, user invitations and settings changes are logged with who made the change and when.

Access control

Invite users, assign roles and organise teams so people see what they need.

Your data, always

Export any object as CSV and copy a full backup at any time.

Privacy tools

Help with GDPR and data requests

ReachIQ includes the tools B2B teams need to handle personal data responsibly.

  • Legal basis for processing settings for your contacts
  • Consent text you can edit in several languages
  • Cookie banner settings for your own website
  • Export and deletion of individual records to respond to data requests
  • A dedicated data request manager (coming soon)
Sub-processors

Service providers that help us run ReachIQ

These providers process data on our behalf under written agreements that require them to protect it.

ProviderPurposeData
Vercel Inc.Website and application hosting, and cookie-free website visit statisticsTechnical logs, website form submissions in transit, anonymous page-view statistics
Supabase Inc.Database, authentication and authentication emailsAccount data, Customer Data, audit log
Razorpay Software Pvt LtdOnline payments for paid plans (once online payments are switched on)Billing name, email, address and payment details
Zoho Corporation Pvt Ltd (Zoho Mail)Our support and sales email inboxesContents of emails you send us

We will update this list before adding a new sub-processor that handles Customer Data.

FAQ

Security questions

How do I report a security issue?
Email support@reachiqcrm.com with the subject "Security". We acknowledge reports within two business days.
Can I delete my account and data?
Yes. An admin of the account can ask us to delete it by contacting support. We confirm the request with that admin, then permanently erase the account and its records. Export your data first if you want to keep a copy.
Do you sell or share our data for advertising?
No. We never sell Customer Data and do not use it for advertising.
Where can I read how you use personal data?
Our privacy policy explains what we collect, why and your rights.

Questions about security?

Talk to our team about your requirements.

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