Terms of service

1. Acceptance and authority

By creating an account, clicking to accept these Terms or using the service, you agree to these Terms. If you accept on behalf of an organization, you confirm that you have authority to bind that organization. If you do not agree, you must not use the service. The service is intended for business use only and is not offered to consumers.

2. The service

ReachIQ is a cloud-based CRM that lets you manage leads, contacts, companies, deals, tasks, calls, meetings, reports and related settings. We may update and improve the service over time. Features identified as "coming soon", "preview" or "rolling out", including live data sync with third-party apps, API access and webhook delivery, are not yet generally available, are provided without any commitment as to timing and may change before release.

3. Accounts and users

• You must provide accurate account information and keep it up to date.
• You are responsible for all activity under your account, for the users you invite and for their compliance with these Terms.
• You must keep login credentials confidential and notify us promptly at support@reachiqcrm.com of any unauthorized access.
• Users must be at least 18 years old.

4. Plans, fees and payment

ReachIQ offers a Free plan and paid plans (Starter, Professional and Enterprise) priced per user, billed monthly or annually, with the limits on users, records, custom properties and saved views shown on our pricing page.

Paid plans are charged in US dollars (USD) through our payment partner, Razorpay. You choose your plan, number of users and billing cycle at checkout, and your plan starts once payment is confirmed. We do not store your full card details.

Fees are payable in advance for each billing period, are exclusive of applicable taxes, and are non-refundable, as set out in our Refund and cancellation policy. If you add users or upgrade during a billing period, you pay the difference for the rest of that period. If a payment fails, your plan does not change and nothing is charged. We may change prices with at least 30 days' notice, effective from your next billing period.

5. Customer Data

You retain all rights in the data you submit to the service ("Customer Data"). You grant ReachIQ a limited licence to host, copy, process and display Customer Data only as necessary to provide, secure and support the service and as described in these Terms. We do not sell Customer Data and do not use it to advertise to you or to others.

You are responsible for the accuracy and legality of Customer Data and for having a valid legal basis, including any required notices and consents, to collect and use personal data about your contacts. You may export your Customer Data at any time using the export tools in the service.

6. Data processing

To the extent ReachIQ processes personal data contained in Customer Data, ReachIQ acts as your processor and will:

• process personal data only on your documented instructions, which include these Terms and your use of the service;
• ensure that people authorized to process the data are bound by confidentiality;
• implement appropriate technical and organizational security measures;
• engage sub-processors only under written terms that impose equivalent data protection obligations, and maintain a list of current sub-processors on our Security page;
• assist you, taking into account the nature of the processing, in responding to requests from individuals exercising their data protection rights;
• notify you without undue delay after becoming aware of a personal data breach affecting Customer Data; and
• delete Customer Data after the end of the service, subject to backup cycles and legal retention requirements.

If you require a separate data processing agreement, contact us at support@reachiqcrm.com.

7. Acceptable use

You must not, and must not allow others to:

• use the service to send unsolicited or unlawful communications, or in breach of applicable marketing, anti-spam, privacy or data protection laws;
• upload unlawful, infringing, defamatory, harmful or malicious content, including malware;
• attempt to access accounts or data that do not belong to you, or probe, scan or test the vulnerability of the service without our written permission;
• interfere with or disrupt the integrity or performance of the service;
• copy, modify, reverse engineer or create derivative works of the service, except as permitted by law; or
• resell, sublicense or provide the service to third parties without our written agreement.

8. Third-party applications

The ReachIQ app marketplace lists applications provided by third parties, such as email, calendar, calling and finance tools. These applications are not part of the service, are governed by their own terms and privacy policies, and ReachIQ is not responsible for them. Connecting an application in the marketplace does not currently transfer data to or from that application.

9. Intellectual property

ReachIQ and its licensors own all rights in the service, software, documentation, trademarks and website content. Except for the limited right to use the service under these Terms, no rights are granted to you. If you provide feedback or suggestions, we may use them without restriction or obligation to you.

10. Confidentiality

Each party will protect the other party's non-public information that is identified as confidential or should reasonably be understood to be confidential, using at least reasonable care, and will use it only to perform its obligations under these Terms. This does not apply to information that is public, already known, independently developed or lawfully received from a third party.

11. Availability and support

We aim to keep the service available at all times, but it may be interrupted for maintenance, updates or events beyond our reasonable control. Support is available by email at support@reachiqcrm.com. Specific service levels apply only where agreed in a separate written order.

12. Suspension and termination

You may stop using the service at any time. A paid plan is cancelled only at the end of its current contract term and stays active until then; see our Refund and cancellation policy. You may ask us to delete your account by contacting support. We may suspend or terminate access if you materially breach these Terms, fail to pay fees once billing applies, or if required by law, and we will give notice where reasonably possible. Deleting an account permanently erases its Customer Data, so please export any data you wish to keep before deleting.

13. Warranties and disclaimers

Each party warrants that it has the authority to enter into these Terms. We will provide the service with reasonable skill and care. Except as expressly stated in these Terms, and to the fullest extent permitted by law, the service is provided "as is" and "as available", and ReachIQ disclaims all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

14. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill or data, arising out of or relating to these Terms. Each party's total liability arising out of or relating to these Terms will not exceed the greater of the fees paid by you to ReachIQ in the 12 months before the event giving rise to the claim, or USD 100. These limits do not apply to liability that cannot be limited by law, or to your payment obligations or breach of the acceptable use section.

15. Indemnity

You will defend and indemnify ReachIQ against third-party claims arising from Customer Data, your breach of these Terms or your violation of applicable law, including data protection and marketing laws.

16. Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict of law rules. The parties will first try in good faith to resolve any dispute informally. Any dispute that cannot be resolved will be subject to the exclusive jurisdiction of the competent courts in India, unless mandatory law provides otherwise.

17. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes by email or within the service at least 30 days before they take effect. If you continue to use the service after the effective date, you accept the updated Terms. If you do not agree, you may close your account before the changes take effect.

18. General

These Terms, together with our Privacy policy and any written order, form the entire agreement between the parties regarding the service. If any provision is found unenforceable, the remainder will continue in effect. Neither party may assign these Terms without the other's consent, except to a successor in a merger or sale of substantially all of its business. Failure to enforce a provision is not a waiver. Notices to ReachIQ must be sent to support@reachiqcrm.com.